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COVID-19 Updates

Visit this page regularly to stay updated on important changes to HCC’s regular operations in response to the COVID-19 outbreak.

We are doing everything we can to offer the best customer experience possible in this uncertain time. This is a fluid situation, and things are changing daily. We are committed to keeping you as informed as we possibly can.

 

Monday, March 30

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, March 27

  • Happy news today: Voting for the phonebook photo contest is live. Click here to vote for your favorite.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, March 26

  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.
  • View our five tips for staying connected while working from home.

 

Wednesday, March 25

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, March 24

  • Governor Inslee has declared a “Stay Home, Stay Healthy” order. HCC is considered one of the “Essential Critical Infrastructure Workers” that are allowed to remain open during this time. While our offices are closed and many of our employees are working remotely, we are available by phone, email and social media to keep you connected, informed and safe.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, March 23

  • In continuing with our customer relief efforts in response to the Coronavirus outbreak, we have postponed our annual rate increase until further notice.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, March 20

  • No new updates. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, March 19

  • We are temporarily not accepting computers for repair to minimize possible contaminated surfaces that we cannot quarantine.

 

Wednesday, March 18

  • Both Union and Shelton lobbies remain closed until further notice.
  • Union Square Fitness remains closed until further notice.

 

Tuesday, March 17

  • Happy St. Patricks’ Day!
  • Both Union and Shelton lobbies are closed until further notice to reduce unnecessary contact between customers and employees, and to encourage social distancing.
  • Union Square Fitness is closed until further notice. All membership fees have been suspended until the gym reopens.
  • Necessary equipment swaps are available Mon – Fri only, with certain safety measures. See yesterday’s update for more info.

Monday, March 16

  • Press release: Hood Canal Communications Responds to COVID-19 With Internet Speed Increases, Temporary Closures
  • Following an announcement from Gov. Inslee, Union Square Fitness is closed until further notice.
  • As of March 17, both Union and Shelton lobbies will be closed to the public until further notice.
  • We will continue to do equipment swaps. Please be advised that you will need to call from the parking lot to advise us you have arrived and are here to perform a swap. We will then meet you outside to collect the old equipment and provide you with new equipment. A signature will not be needed — we don’t want anyone exchanging a pen.
  • If you need to disconnect your service, please bring your equipment to one of our offices. A CSR will follow the same procedures as above.
  • All drop box payments will also need to go in a box labeled for that day and quarantined for 3 full days. On the 4th day, they can be opened.
  • We are waiving all over the phone payment fees for the time being.
  • We are waiving all late fees customers might incur in March.
  • We are suspending all orders with few exceptions.
  • As much troubleshooting will be done over the phone as possible. If we can’t solve your issue over the phone, we will have a tech call. If services are out completely, we can send a technician to your home with precautions.

 

Friday, March 13

  • In an effort to keep our employees and our customers safe amidst the Coronavirus uncertainty, we’d like to ask that you please do not visit our offices in person if your business or payment can be handled over the phone. We appreciate your cooperation while we continue to follow the advice and guidance of federal and state officials and health agencies.

 

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