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360.898.2481
 

COVID-19 Updates

Office Closure Information

We are doing everything we can to offer the best customer experience possible in this uncertain time. In an effort to keep everyone safe amidst the Coronavirus outbreak, our lobbies will be closed to the public beginning Friday, August 28. Payments may be made online, over the phone, or through the payment dropbox located at either office.

  • Press release: Hood Canal Communications Responds to COVID-19 With Internet Speed Increases, Temporary Closures
  • Both offices are closed to the public and many employees are working remotely.
  • We are waiving all over the phone payment fees until further notice.
  • Payments are not being accepted in person at this time.
    • To pay your bill online, click here.
    • To pay your bill over the phone, call 360-898-2481.
    • For cash or check payments, please mail to PO Box 249, Union, WA 98592 or place your payment in the drop box at either location. It will be processed after it has been properly quarantined.
  • If you need to swap equipment or disconnect your service, please call our office to set up an appointment. You will be instructed on our temporary safety precautions.
  • As much troubleshooting will be done over the phone as possible. If we can’t solve your issue over the phone, we will have a tech call. If services are out completely, we can send a technician to your home with precautions.

 

More

Follow Our Daily Updates:

Wednesday, May 27

  • We are excited to announce that we’ll be reopening June 8 with safety precautions. All details are listed in the reopening section. No more daily updates will be posted.

 

Tuesday, May 26

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, May 25

  • Happy Memorial Day. Today we honor those who have given the ultimate sacrifice to protect our freedom.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, May 22

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, May 21

  • We have postponed our annual cable rate increase for the third month. Retransmission fees from channel providers (like Discovery, Disney and others) continue to rise. We work hard to keep these costs down so you can have reliable, affordable service. Learn more at TVonMySide.com.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, May 20

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, May 19

 

Monday, May 18

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, May 15

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, May 14

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, May 13

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, May 12

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, May 11

  • We experienced systemwide outages yesterday, unrelated to COVID-19. We apologize for the interruption. Crews worked through the night to restore services.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, May 8

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, May 7

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, May 6

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, May 5

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, May 4

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, May 1

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, April 30

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, April 29

  • A malicious email is making the rounds, pretending to be from HCC, but it is a SCAM. Check out our newest blog post: Staying Alert to Scams
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, April 28

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, April 27

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, April 23

  • We’re working on a known outage in West Skokomish Valley. We apologize for the inconvenience and appreciate your patience.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, April 23

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, April 22

  • Check out our newest blog post: Staying Alert to Scams
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, April 21

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, April 20

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, April 17

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, April 16

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, April 15

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, April 14

 

Monday, April 13

  • Today marks one month since our protective measures began. We’re proud to report that no HCC employees have contracted the Coronavirus, and we hope our customers are staying safe.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, April 9

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, April 8

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, April 7

 

Monday, April 6

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, April 3

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, April 2

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Wednesday, April 1

  • HCC is now allowing businesses affected by Coronavirus closures to put their services on hold through April. This will provide much-needed relief to our local businesses in this time. If this applies to you, call 360-898-2481 to inquire.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, March 31

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, March 30

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, March 27

  • Happy news today: Voting for the phonebook photo contest is live. Click here to vote for your favorite.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, March 26

  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.
  • View our five tips for staying connected while working from home.

 

Wednesday, March 25

  • No new updates today. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Tuesday, March 24

  • Governor Inslee has declared a “Stay Home, Stay Healthy” order. HCC is considered one of the “Essential Critical Infrastructure Workers” that are allowed to remain open during this time. While our offices are closed and many of our employees are working remotely, we are available by phone, email and social media to keep you connected, informed and safe.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Monday, March 23

  • In continuing with our customer relief efforts in response to the Coronavirus outbreak, we have postponed our annual rate increase until further notice.
  • Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Friday, March 20

  • No new updates. Both offices and Union Square fitness remain closed as we continue to follow the guidance of the CDC and other officials.

 

Thursday, March 19

  • We are temporarily not accepting computers for repair to minimize possible contaminated surfaces that we cannot quarantine.

 

Wednesday, March 18

  • Both Union and Shelton lobbies remain closed until further notice.
  • Union Square Fitness remains closed until further notice.

 

Tuesday, March 17

  • Happy St. Patricks’ Day!
  • Both Union and Shelton lobbies are closed until further notice to reduce unnecessary contact between customers and employees, and to encourage social distancing.
  • Union Square Fitness is closed until further notice. All membership fees have been suspended until the gym reopens.
  • Necessary equipment swaps are available Mon – Fri only, with certain safety measures. See yesterday’s update for more info.

Monday, March 16

  • Press release: Hood Canal Communications Responds to COVID-19 With Internet Speed Increases, Temporary Closures
  • Following an announcement from Gov. Inslee, Union Square Fitness is closed until further notice.
  • As of March 17, both Union and Shelton lobbies will be closed to the public until further notice.
  • We will continue to do equipment swaps. Please be advised that you will need to call from the parking lot to advise us you have arrived and are here to perform a swap. We will then meet you outside to collect the old equipment and provide you with new equipment. A signature will not be needed — we don’t want anyone exchanging a pen.
  • If you need to disconnect your service, please bring your equipment to one of our offices. A CSR will follow the same procedures as above.
  • All drop box payments will also need to go in a box labeled for that day and quarantined for 3 full days. On the 4th day, they can be opened.
  • We are waiving all over the phone payment fees for the time being.
  • We are waiving all late fees customers might incur in March.
  • We are suspending all orders with few exceptions.
  • As much troubleshooting will be done over the phone as possible. If we can’t solve your issue over the phone, we will have a tech call. If services are out completely, we can send a technician to your home with precautions.

 

Friday, March 13

  • In an effort to keep our employees and our customers safe amidst the Coronavirus uncertainty, we’d like to ask that you please do not visit our offices in person if your business or payment can be handled over the phone. We appreciate your cooperation while we continue to follow the advice and guidance of federal and state officials and health agencies.

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