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360.898.2481
 

FAQ

Thanks to a $2.3 million Community Connect grant from the USDA Rural Utilities Service, high speed internet access is coming to Lake Cushman.  This Fiber to the Home (FTTH) project will bring internet with speeds up to 1,000 megabits (1 Gig) per second, cable TV, and phone service to the area.


What is Fiber to the Home (FTTH)?

FTTH is the installation and use of new optical fiber from a central point directly to individual residences, to provide unprecedented high-speed Internet access. FTTH dramatically increases the connection speeds available to customers compared with existing broadband technologies.

Why is Hood Canal Communications burying service lines?

To provide reliable and fast connections to your neighborhood, HCC needs to place new fiber optic service lines to the home. The FTTH project will bring the fastest internet speeds, next generation TV, and phone service to our customers.

What is the timeline of this project?

Construction will begin in January 2019. We are hoping to begin the installation of homes by summer of the same year.

How much will this cost me?

There is currently no cost to homeowners to have HCC place one new fiber optic service line and install one outlet in your home. This cost savings does not apply to monthly service charges.

Can I opt to have the service line buried to my house at a later date?

Yes, but we are encouraging customers to take advantage of this service now, while it is still free.

Am I locked into a contract for service?

No. We are proud to provide reliable Internet service that keeps our customers in mind, which means we don’t require service contracts for any of our services in your area.

Do I have to have a phone line in order to get broadband internet access?

No. It is not required that you subscribe to phone service in order to have Broadband Internet access. Phone service is available as an optional service. Visit our Residential Phone service page to learn more about our reliable home phone services.

Is having a buried service line to my house a requirement to receive service(s)?

Yes. We will have to bury a new service line to your home in order for you to subscribe to any of our services. Initially, this buried work will be free of charge so we strongly encourage you to take advantage of this benefit now.

Where is this happening?

The grant applies to Lake Cushman divisions 1, 2, 3, 4, 11, 13, and 15.

Why aren’t you upgrading the divisions that you already serve with cable internet?

We received a federal grant to bring broadband to unserved or under-served areas, therefore areas with broadband service already do not qualify for this particular project.

I already have broadband internet service. What about me?

Existing broadband internet customers can continue to rely on increasing speeds thanks to ongoing system improvements and available equipment upgrades. This project is thanks to a Federal Rural Utilities Service Grant to bring broadband internet to unserved, or underserved, areas. The areas being served by this project are defined by the grant and not at HCC’s discretion.


Have a question that wasn’t answered here? No problem, feel free to call us at 360.898.2481 Mon-Fri 9am-5pm, or email info@hoodcanal.net.

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