Tutorials

We at Hood Canal Communications pride ourselves in trying to give you the best technical support possible. Please contact us using the information below regarding any issues you may be having with your service.

Cable TV Tech Support

Visit the Cable TV Tutorials page

Contact us at 360-898-2481

Internet Tech Support

Visit the Internet Tutorials page

Are you having problems connecting to the Web via your HCC Internet connection? Call our FREE 24/7 Live Tech Support at 360-898-HELP (4357) or email us with your questions. Please note: Tech Support is available 24/7/365 to Hood Canal Communications Internet Customers Only.

Computer Repair

• Contact us at 360-898-HELP (4357)
• Email your questions to: support@hoodcanal.net

Phone Tech Support

Visit the Phone Tutorials page

Contact us at 360-898-2481

Billing Forms

• Automatic Payment Form
• Credit Card Authorization Form

Additional Information

When calling our office after hours you will hear a recorded message directing you to do one of the following three things:

1. Press 1 to connect to Internet Tech Support
2. Press 2 to connect to a LIVE operator
3. Enter the extension of the party you are trying to reach, or stay on the line to leave a message

If you are reporting an outage or a service issue, please press 2 to connect to our after-hours staff rather than leaving a message. The after-hours staff will be able to assess the problem and dispatch a technician to correct the problem if needed. If you leave a message, your call will not be addressed until the next business day.