Long Distance Call Completion

Rural telephone companies throughout Washington are experiencing “long distance call completion” problems with customers reporting a variety of issues:    

Call completion issues affect only long distance calls.   The call completion issue can be identified by:  
  • The called person’s phone rings but they hear dead air when they answer the call
  • You cannot receive incoming calls
  • Extremely poor quality on answerable calls (severe echo, garbled, only one way conversation audible)  
  • The caller ID display is inaccurate or misleading  
Many complaints mistakenly put the blame on the local company providing telephone service in the town being called.