Hood Canal Communications is seeking a highly motivated, technologically diverse Help Desk Specialist!

Must be a fast-learning, multi-tasked individual with excellent communication skills for troubleshooting, resolving, and documenting end user issues with various Internet Access Technologies, including Fiber to the Premise, Cable Modem, DSL, and Wireless.

Must have skills in PC ProblemSolving, Troubleshooting, and Repair, as well be knowledgeable in-home router setup and small networks.  Job duties also include ISP equipment recycling, provisioning, and inventory maintenance.

To apply, send resume to ISPManager, PO Box 249, Union, WA 98592 or email employment@hcc.net.

Hood Canal Communications is a drug free, equal opportunity employer.

Congratulations to Chris Hasek, our December Employee of the Month.  Continue reading below to find out why they are being recognized.

It is so appreciated when we ask Chris a question—even if he’s busy working on something else—he always helps out. There are too many examples to list, but the last one was when Chris stopped in our office to drop of a receipt, an employee mentioned to Chris that their new printer was getting low on toner and they didn’t see that particular toner color in their back up stash. Chris confirmed that there wasn’t any toner, and then went down to the other printer to see if that one had any either. Chris could have ignored the problem, but he went out of his way to fix an issue that was brought up to him. He is so kind and smart, and when we have to ask him to speak in non tech language to understand what he’s telling us, he never makes us feel dumb for asking.

Hood Canal Communications is seeking a full-time Fiber Optic Cable Splicer. Fiber Optic Cable Splicer. Position plays vital role in ensuring quality and timely deliveries of our fiber services along with additional services to customers. Skilled in fiber optic splicing with an understanding in engineering and splicing drawings. This position will have project management skills, ability to work independently, knowledge of construction practices for outside plant fiber placement, sufficient experience with computers and have a background in fiber optic splicing documentation practices. Great benefits package for employees. Salary is DOE.

Requirements:

• Minimum of 2 years of fiber optic cable splicing
• H.S diploma
• Valid WDL and clean driving record
• Computer skills
• Must be punctual, reliable and able to retain newly learned information
• Must be willing to actively learn new skills and expand knowledge
• Must be organized and detail oriented
• Must be drug free

Send resume to Hood Canal Communications, PO Box 249, Union, WA 98592 or via email. Please no walk-ins or phone calls.

Hood Canal Communications is a drug free, equal opportunity employer.

Hood Canal Communications is seeking a full-time Telecommunications Installer & Repair Technician. Position requires installation and repair of all necessary cable/telephone/fiber-to-the-home/network wiring, in and out of the customer premise and also the hardware from the distribution system to the customer’s equipment for the reception of cable, broadband, and telephone services. Additionally, maintaining and repairing outside plant facilities. Great benefits package for employees. Salary DOE.

Requirements:

• Minimum of 2 years of Telecommunications installation
• H.S diploma
• Valid WDL and clean driving record
• Excellent computer skills
• Great oral communication skills for direct customer interaction
• Must be punctual, reliable and able to retain newly learned information
• Must be willing to actively learn new skills and expand knowledge
• Must be organized and detail oriented
• Must be drug free

Send resume to Hood Canal Communications, PO Box 249, Union, WA 98592 or via email. Please no walk-ins or phone calls.

Hood Canal Communications is a drug free, equal opportunity employer.

Congratulations to Dan Dahl and Lorenzo Determan our November Employees of the Month.  Continue reading below to find out why they are being recognized.

The all-digital conversion is one of the largest projects that Hood Canal Communications has undertaken in recent history.  Our customers and our employees have felt the impact.  While all of the install technicians have stepped up, Dan Dahl and Lorenzo Determan in particular, have been extremely kind and patient during this process.  The increased work load and sometimes challenging circumstances have not phased them one bit.  Without complaining they’ve jumped in and lent a helping hand whenever and wherever necessary.

Congratulations to Neil Jones our October Employee of the Month!  At a recent staff meeting Neil was honored with both the October Employee of the Month award and a Heart & Soul of HCC plaque.  Continue reading below to see why he was recognized.

Neil never spotlights when he’s working his butt off.  However that is what he’s quietly doing now behind the scenes on the HCC cable modem system. He’s working during the wee hours of the morning so as to minimize the impact of service interruptions for our customer.   The work he’s doing is to enhance the customer experience- providing faster speeds and increasing bandwidth across the system. Neil is the heart and soul of HCC Internet Service😊 He should have a plaque on his desk that says that!

The HCC Marketing Department followed through with this suggestion and presented Neil with a one-of-a-kind handcrafted plaque at the staff meeting.

Congratulations to the three Hood Canal Communications’ employees that are celebrating work anniversaries in October.  Congrats to John Oblizalo (31 years), Aaron Buechel (9 years), and Jasmine Holmgren (1 year).  Happy HCC-iversary!

What are sun outages and how do they affect HCC cable customers? In both the spring and fall, the sun passes behind certain communications satellites once per day.  During this time, the energy from the sun will overpower the signal from the satellite, causing loss of signal, tiling and no reception at all on several channels. This can last 2 to 3 weeks and causes channels to go black for a brief period of time.  Initially, outages will be gradual and slight, and can last 15-20 minutes at peak times.  On your television you may see the error messages, “one moment please, this channel will be available shortly,” error code SOAOO, or “no signal” during the time of an outage. Unfortunately, there is nothing that we can do to prevent sun outages from occurring.  All cable and satellite companies are affected by this semi-annual occurrence.  We apologize for this programming interruption.

Watch the brief video below, from another cable operator, that explains sun outages simply.

Congrats to Kelle Oblizalo our September Employee of the Month!  Continue reading below to see why she’s being recognized and which 5 employees are celebrating HCC-iversaries in September.

Kelle does so many things around HCC and some of them go unnoticed. She is the key person to organize the company picnic and Christmas party. In addition to time on the clock, she spends her personal time preparing for them and making sure they go smoothly. A lot of work goes in to planning, shopping, and preparing for these events. These are company events we all enjoy and really appreciate.

Congratulations to Robert Von Stein (26 yrs), Brooke Ogg (9 yrs), Vanessa Nelson (5 yrs), John Vaugh (3 yrs), and Dan Dahl (2 yrs) on work anniversaries during September.  Happy HCC-iversaries!

The Labor Day Weekend is just about here. In observance of the holiday, our Shelton office will be closed on Saturday, September 1 and both offices will be closed on Monday, September 3. HCC hopes that you had a great summer and reminds you to call 360.898.2481 24 hours / 7 days a week if you need assistance.

Congrats to Jasmine Holmgren our August Employee of the Month!  Continue reading below to find out why she was nominated and which four employees are celebrating HCC-iversaries in August.

Jasmine has proven herself to be an invaluable asset to Hood Canal Communications and the customer service department in her nine months with the company.  She steps up and helps out without being asked even with tricky situations.  Her teammates appreciate her willingness to lend a helping hand.

Congratulations are also in order for Mike Oblizalo (32 years), Dave Collins (28 years), Neil Jones (18 years), and Chris Hasek (4 years)!  They are celebrating work anniversaries in August.  Happy HCC-iversary!