Congratulations to our July Employee of the Month Josh Heideman!  Read below to find out why he’s being recognized by his peers and which four employees are celebrating HCC-iversaries in July!

Josh goes above and beyond to assist HCC customers!  On a recent installation at a new construction home he found that the contractors had not connected the hot water lines and overlooked some other things.  Josh got their HCC service installed and their water working.  Good job Josh!

Congratulations to the following employees that are celebrating work anniversaries in July: Kelle Oblizalo (26 years), Cody May ( 3 years), Robin Redman (7 years), and Dustin Crawford (1 year).  Happy HCC-iversary!

Independence Day is just around the corner.  In observance of the holiday, our offices will be closed on Tuesday, July 4.  Enjoy your time off with friends and family.  Be sure to look for info about local fireworks shows and festivities at explorehoodcanal.com.

Congratulations to our June Employees of the Month Brett Fredson and Darren Eisele!  Read below to find out why they are being recognized by their co-workers.  Also check out which two employees are celebrating HCC-iversaries this month.

In just a few short months Brett has made a big impression on her co-workers.  She is very detail oriented and willing to help out with any project.  She communicates well with customers and peers alike.  She is courteous, patient, calm, and even kind of soothing.  Her customer service skills are exceptional!

Darren did an amazing job with the ACH and paperless billing campaign!  He put a lot of effort in to creating it overall, including researching the best way to implement it in our billing software.  His efforts paid off in streamlining the process for the customer service representatives and they are very grateful.

Congratulations to Carly Yates, 10 years, and Samantha Corliss, 1 year, on work anniversaries in June.  Happy HCC-iversary!

Memorial Day is just around the corner.  Our offices will be closed on Saturday, May 27, and Monday, May 29 in observance of Memorial Day.  Enjoy the long weekend with your friends and family!

Congratulations to our May Employees of the Month Marti Depoe and Dave Collins!  Below, learn why they are being recognized by their peers and which 2 employees are celebrating HCC-iversaries this month.

Dave is always willing to help when needed and he skillfully handles the after hours TV escalations during the work week. If an employee tells him that they need something, he drops what he’s doing and gets it done. The buried construction crew especially appreciates his help with electrical problems on their equipment.  #FantasticCoWorker

Even when Marti is extremely busy she finds time to answer questions patiently and thoroughly.  She is willing to drop what she’s doing and help out with any problem- whether it is big or small!  She is the HCC resident expert on number portability which can be surprisingly complex in some situations.  #HelpfulPatientKind

Congratulations to Bree Hartman (4 years) and Lorenzo Determan (1 year) on their work anniversaries in May.  Happy HCC-iversary!

Payment Options and New Processing Fee

Hood Canal Communications is always searching for new ways to improve efficiency and the customer experience. In January an upgraded and mobile responsive online ebill platform was released. It features a more user-friendly interface and the ability to store multiple credit or debit cards for onetime payments. The menu also prominently features the option to setup automatic payments from bank accounts.

$1.99 Phone Payment Processing Fee 6/1/17

Additionally, Hood Canal Communications accepts credit or debit card, cash, and check payments in both offices. Some customers choose to make credit or debit card payments over the phone. While these calls are important at times they increase call volume and hold times.

In order to improve the customer experience and allow customer service representatives to focus on troubleshooting, billing, new services, etc customers are being encouraged to make card payments online at billpay.hcc.net.  As a result, beginning June 1, 2017 a processing fee of $1.99 is being added to any credit or debit card payments made with a customer service representative over the phone. Currently, representatives are advising any customer paying by phone that the processing fee will begin in June.

Due to the recent repeal of the broadband privacy rules- HCC wants to remind customers that they never sell or market HCC customer information.

The change in law does not affect the way Hood Canal Communications does business. HCC only keeps track of detailed customer usage information as required by law and only releases that information to law enforcement agencies with a court order. HCC has never collected usage information for marketing, sales, profit, or any purpose other than legal requirements or protection of HCC networks. Below is an excerpt from HCC’s Internet Terms of Service page.

HCC DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.

Congratulations to our April Employees of the month Brianne Francisco and Lorenzo Determan!  Read below to learn why they are being recognized by their peers.

Brianne is a favorite employee with all of the HCC departments.  Her positive attitude is infectious and her customers appreciate her excellent service.  Recently she has volunteered to take on extra work helping out co-workers with projects, phone calls, etc.  She even went the extra mile and picked up garbage near the Shelton office.

Lorenzo always has a positive attitude and is willing to take on any task.  He came to HCC just 11 months ago without a background in telecommunications or cable, which have a steep learning curve.  He is a quick learner and takes on even tedious tasks in a professional manner.  His coworkers are pleased that he’s learning fiber installs and

Congratulations to Spencer Jones (16 years), Kyle Johnston (9 years), Brandon West (5 years), Gwil Wiley (4 years), and Josh Heideman (1 year) on their work anniversaries in April.  Happy HCC-iversary team!

Herring Networks, the owner of AWE TV (channel 337 and 220 in HD) has notified Hood Canal Communications that they are terminating their service with HCC on March 31, 2017.  Customers may consider Travel, channel 50, as an alternative outlet of travel related programming.

Unfortunately due to the lack of lead time Hood Canal Communications was not able to provide advance notification to cable subscribers. We apologize for the short notice.