Major Service Outage Saturday, January 19, 2013
Hood Canal Communications Major Service Outage Saturday, January 19, 2013
Union, WA ”“ January 22, 2013
On Saturday, January 19, 2013, Hood Canal Communications’ subscribers in the Allyn, Belfair, and Shelton areas experienced a service outage that began at approximately 4:30 a.m. The outage affected an estimated 3,500 residential and business subscribers with telephone, video, or broadband services. At approximately 9:00 a.m., services began to be restored, with all services completely restored by 4:00 p.m.
According to Mike Oblizalo, Plant Manager, the outage was caused by vandals that illegally accessed an underground vault and stole fiber optic cables. The problem was identified with in an hour and repairs began shortly thereafter.
The volume of customers trying to report the outage over-loaded the company’s voice T1, in some cases causing up to a 45-minute delay to get through to the company’s main telephone line. Customers are encouraged to check Hood Canal Communications’ Facebook page for up-to-date outage information.
Hood Canal Communications is a local communications service provider with approximately 5,300 customers including several major commercial clients in Mason County. Hood Canal Communications is offering a one-thousand dollar reward for information leading to the arrest and conviction of the person or persons responsible for the damage.
For additional information, please contact:
Director of Marketing and Public Relations
Hood Canal Communications
300 E Dalby Rd Union, WA 98592