Is your computer running slower these days? Do you have mysterious pop-ups? Have you experienced an odd voice coming from your computer saying, “Don’t shut off your computer or you will lose all your data”? Are there suddenly unidentified programs on your desktop that you don’t recall installing? Has someone claiming to be from Microsoft called you and gained access to your computer? You may be infected with malware.
Malware, short for “malicious software”, is a single term referring to viruses, spyware, worms, trojans, or any type of malicious code that accesses a computer. Malware programs are designed to infiltrate and damage computers without the users consent. This can happen on standalone or networked computers. Malware can cause loss of data, loss of personal information, and loss of sanity for the user.
HCC tech support is here to help. We work on computers with these types of issues all the time. The first step is to perform a hard drive check on the computer. If a hard drive is failing or has failed, then the customer is contacted to discuss options. Next, a series of antimalware scans are performed in order to maximize efficiency and effectiveness. Finally, tune-up procedures are implemented to get the computer running optimally.
Our virus removal and tune up process can take a few business days because it takes time to run the various scans. Each individual scan can take anywhere from 10 minutes to 8 hours to process, depending on how infected the computer is. After the scans are completed and the virus mitigation is finished, updates and tune-ups are then implemented.
The standard rate for virus removal and tune-ups is $42.50 (plus tax). If you’re experiencing trouble with your computer, contact us today! You’ll have the peace of mind knowing that you are working with a local company and technicians with whom you are familiar.