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Telephone Service Interruption

Posted on: November 28th, 2016 No Comments

cropped-website-logo-01.pngHood Canal Communications (HCC) telephone subscribers in Allyn, Belfair, Hoodsport, Lilliwaup, Shelton, and Union experienced intermittent and limited phone service beginning at approximately 4:00 pm on Friday, November 25, that lasted throughout the weekend. Approximately 2,700 subscribers were unable to make or receive phone calls to or from numbers served by other telephone providers. Calls between HCC subscribers remained unaffected. At approximately 6:00 pm on Sunday, November 27, services began to be restored.

According to John Oblizalo, Central Office Engineer, the interruption was caused by a fiber event on NoaNet’s fiber optic network. HCC utilizes CenturyLink to provide critical circuits that interconnect HCC with other telephone providers. CenturyLink contracts with NoaNet as the underlying transport provider for these critical circuits.

HCC has redundant circuits- one routes through Gig Harbor, Washington and the other through Lebanon, Oregon. Unfortunately the fiber event on NoaNet’s fiber optic network affected both of these routes. HCC technicians were in constant communications during the interruption with CenturyLink and NoaNet technicians. Early in the interruption, HCC restored basic 911 calls from HCC subscribers to Macecom, the local 911-call center.

HCC was not the only telephone service provider affected by the fiber event. Numerous subscribers across Southwest Washington and at least one 911-call center in a neighboring county were impacted.

For additional information please contact customer service at (360) 898-2481.

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