Hood Canal Communications is always searching for new ways to improve efficiency and the customer experience. In January an upgraded and mobile responsive online ebill platform was released. It features a more user-friendly interface and the ability to store multiple credit or debit cards for onetime payments. The menu also prominently features the option to setup automatic payments with credit or debit cards and checking accounts.
In addition to these online options Hood Canal Communications also accepts credit or debit card, cash, and check payments in both offices. Another payment option that customers utilize is credit or debit card payments by phone. While these calls are important at times they increase call volume and hold times. In order to improve the customer experience and allow customer service representatives to focus on troubleshooting, billing, new services, etc customers are being encouraged to make card payments online at billpay.hcc.net.
As a result, beginning June 1, 2017 a processing fee of $1.99 is being added to any credit or debit card payments made with a customer service representative over the phone. Beginning in April representatives will advise any customer paying by phone that the processing fee will begin June 1, 2017.