Missing a channel? Seeing an error message? You may be experiencing a regular sun outage.
What are sun outages and how do they affect HCC cable customers? In both the spring and fall, the sun passes behind certain communications satellites once per day.
Starting in late September, the energy from the sun will overpower the signal from the satellite, causing loss of signal, tiling and no reception at all on several channels. This can last 2 to 3 weeks and causes channels to go black for a brief period of time. Initially, outages will be gradual and slight, and can last 15-20 minutes at peak times.
On your television you may see the error messages, “one moment please, this channel will be available shortly,” error code SOAOO, or “no signal” during the time of an outage.
So what is HCC doing about this? Unfortunately, there is nothing that we can do to prevent sun outages from occurring. All cable and satellite companies are affected by this semi-annual occurrence. We apologize for this programming interruption, and appreciate your patience during this time!
Watch the brief video below, from another cable operator, that explains sun outages simply.