Big Upgrades, Faster Speeds
Hood Canal Communications (HCC) is investing in the future of local connectivity. Starting January 6, 2026, we’ll begin major upgrades to our Hybrid Fiber Coaxial (HFC) network—the technology that powers broadband for many HCC internet customers (cable modem).
Why We’re Upgrading
Your online life is increasingly two-way video calls, cloud back ups, smart home devices, Telehealth, WFH, and remote learning which all rely on fast upload speeds. these upgrades are designed to significantly improve upload performance and prepare our network for next-generation services. In 2026, we’ll also launch simplified plans with better upload speeds.
When and Where
Start: January 6, 2026
Completion: March 31, 2026
Where: Work will occur across HCC cable modem service areas on a rolling basis
What You May Experience
While our contractor and team work as quickly and safely as possible, the upgrades will cause brief service interruptions multiple times during the day (Monday-Saturday) and in the larger service areas may take multiple days to upgrade, but the upgrades will still be short and not prolonged. Most interruptions will be short, but timing can vary based on system configuration and steps required.
Keeping You Informed
Email notices will be sent to most affected customers before the end of December 2025. If we do not have an email address on file then a letter will be sent.
SMS Alerts will be sent the day before work will be done in a specific area but only to those accounts that have a mobile number on their account. If you would like to receive SMS alerts, please call customer service and make sure your mobile number is up to date.
Website will be updated via this post for areas where work is being performed.
Social Media posts will be shared as work areas progress.
How to Prepare
If your household depend on connectivity for work, school, or medical needs plan on being intermittently offline for the days the upgrades are being performed in your area and use alternatives like mobile hotspots. Our goal is for brief interruptions that most customers will not even notice.
Business customers may want to schedule lengthy but critical transactions outside normal business hours (including Saturdays).
Update Your Contact Information. Make sure we can reach you with SMS alerts, email notifications and more by updating your account contact information and preferences.
Thank You!
We appreciate your patience as we make these essential upgrades. Short-term interruptions now will deliver long-term performance improvement- keeping our community connected in a fast-evolving tech world!
Here to Help
Contact our customer service or support team at 360-898-2481 and follow us on social media for updates. We’re here to help as we prepare our network for next-generation services.
FAQs
Will my internet be down all day? No. Most interruptions will be brief lasting less than a few minutes. Keep in mind you may experience more than one interruptions during a day and possibly over a few consecutive days.
Can I get exact times for my address? It’s not possible for us to provide exact times. However, we’ll notify you the day before via text (if mobile on file) when work is being done in your area. Keep in mind the outages are just a few minutes and some customers may not even notice.
When will the upload speeds increase? We will announce new packages with improved upload speeds after the upgrade work is completed. We know you’re excited to get faster service, and we can’t wait to provide it!
Progress
| Node | Start Date (8am-4pm) | Completed On | Map Link |
|---|---|---|---|
| Agate | January 12, 2026 | Agate | |
| Batstone | TBD | Batstone | |
| Lake Cushman 1 (Standstill) | TBD | Lake Cushman Node 1 | |
| Lake Cushman 2 (Golf Course N) | TBD | Lake Cushman 2 Golf Course N | |
| Lake Cushman 2 (Golf Course S) | TBD | Lake Cushman 2 Golf Course S | |
| Lake Cushman 3 (Lower Lake) | TBD | Lake Cushman 3 | |
| Deer Creek | TBD | Deer Creek | |
| Eagle Point | January 7, 2026 | January 7, 2026 | Eagle Point |
| Enchantment Ridge | TBD | Enchantment Ridge | |
| Hoodsport | TBD | Hoodsport | |
| Jensen | TBD | Jensen | |
| Jorstad Creek | TBD | Jorstad Creek | |
| Lilliwaup N | TBD | Lilliwaup N | |
| Lilliwaup S (Rest-a-while) | TBD | Lilliwaup S Rest A While | |
| Pickering Road | TBD | Pickering | |
| Potlatch (Tillicum) | TBD | Potlatch Tillicum | |
| Roadrunner | TBD | Road Runner | |
| Lexington | TBD | Lexington | |
| Skokomish Valley East | TBD | Skokomish Valley E | |
| Skokomish Valley West | TBD | Skokomish Valley W | |
| Shelton Springs | TBD | Shelton Springs | |
| Shelton Uptown | TBD | Shelton Uptown | |
| Shelton Downtown | TBD | Shelton Downtown | |
| Shorecrest N | January 10, 2026 | January 12, 2026 | Shorecrest N |
| Shorecrest S | January 8, 2026 | January 9, 2026 | Shorecrest S |
| Skokomish Reservation N | TBD | Skokomish Reservation N | |
| Skokomish Reservation S | TBD | Skokomish Reservation S | |
| Spencer Lake | TBD | Spencer Lake | |
| Phillips Lake | TBD | Phillips Lake | |
| Timberlakes NW | TBD | Timberlakes NW | |
| Timberlakes NE | TBD | Timberlakes NE | |
| Timberlakes SW | TBD | Timberlakes SW | |
| Timberlakes SE | January 14, 2026 | Timberlakes SE |