Big Upgrades, Faster Speeds

Illustration of rocket launching from laptop keyboard indicating fast speeds.

Hood Canal Communications (HCC) is investing in the future of local connectivity. Starting January 6, 2026, we’ll begin major upgrades to our Hybrid Fiber Coaxial (HFC) network—the technology that powers broadband for many HCC internet customers (cable modem).

Why We’re Upgrading
Your online life is increasingly two-way video calls, cloud back ups, smart home devices, Telehealth, WFH, and remote learning which all rely on fast upload speeds. these upgrades are designed to significantly improve upload performance and prepare our network for next-generation services. In 2026, we’ll also launch simplified plans with better upload speeds.

When and Where
Start: January 6, 2026
Completion: March 31, 2026
Where: Work will occur across HCC cable modem service areas on a rolling basis

What You May Experience
While our contractor and team work as quickly and safely as possible, the upgrades will cause brief service interruptions multiple times during the day (Monday-Saturday) and in the larger service areas may take multiple days to upgrade, but the upgrades will still be short and not prolonged. Most interruptions will be short, but timing can vary based on system configuration and steps required.

Keeping You Informed
Email notices will be sent to most affected customers before the end of December 2025. If we do not have an email address on file then a letter will be sent.
SMS Alerts will be sent the day before work will be done in a specific area but only to those accounts that have a mobile number on their account. If you would like to receive SMS alerts, please call customer service and make sure your mobile number is up to date.
Website will be updated via this post for areas where work is being performed.
Social Media posts will be shared as work areas progress.

How to Prepare
If your household depend on connectivity for work, school, or medical needs plan on being intermittently offline for the days the upgrades are being performed in your area and use alternatives like mobile hotspots. Our goal is for brief interruptions that most customers will not even notice.
Business customers may want to schedule lengthy but critical transactions outside normal business hours (including Saturdays).
Update Your Contact Information. Make sure we can reach you with SMS alerts, email notifications and more by updating your account contact information and preferences.

Thank You!
We appreciate your patience as we make these essential upgrades. Short-term interruptions now will deliver long-term performance improvement- keeping our community connected in a fast-evolving tech world!

Here to Help
Contact our customer service or support team at 360-898-2481 and follow us on social media for updates. We’re here to help as we prepare our network for next-generation services.

FAQs
Will my internet be down all day? No. Most interruptions will be brief lasting less than a few minutes. Keep in mind you may experience more than one interruptions during a day and possibly over a few consecutive days.
Can I get exact times for my address? It’s not possible for us to provide exact times. However, we’ll notify you the day before via text (if mobile on file) when work is being done in your area. Keep in mind the outages are just a few minutes and some customers may not even notice.
When will the upload speeds increase? We will announce new packages with improved upload speeds after the upgrade work is completed. We know you’re excited to get faster service, and we can’t wait to provide it!

Progress

NodeStart Date (8am-4pm)Completed OnMap Link
AgateJanuary 12, 2026January 14, 2026Agate
BatstoneJanuary 29, 2026February 3, 2026Batstone
Deer CreekJanuary 29, 2026January 30, 2026Deer Creek
Eagle PointJanuary 7, 2026January 7, 2026Eagle Point
Enchantment RidgeFebruary 13, 2026February 13, 2026Enchantment Ridge
HoodsportTBDHoodsport
JensenFebruary 2, 2026February 4, 2026Jensen
Jorstad CreekFebruary 19, 2026Jorstad Creek
Lake Cushman 1 (Standstill)TBDLake Cushman Node 1
Lake Cushman 2 (Golf Course N)TBDLake Cushman 2 Golf Course N
Lake Cushman 2 (Golf Course S)TBDLake Cushman 2 Golf Course S
Lake Cushman 3 (Lower Lake)TBDLake Cushman 3
LexingtonFebruary 11, 2026February 13, 2026Lexington
Lilliwaup NFebruary 18, 2026February 19, 2026Lilliwaup N
Lilliwaup S (Rest-a-while)February 18, 2026February 19, 2026Lilliwaup S Rest A While
Phillips LakeJanuary 27, 2026January 28, 2026Phillips Lake
Pickering RoadJanuary 21, 2026January 23, 2026Pickering
Potlatch (Tillicum)TBDPotlatch Tillicum
RoadrunnerFebruary 11, 2026February 13, 2026Road Runner
Shelton DowntownFebruary 9, 2026February 12, 2026Shelton Downtown
Shelton SpringsFebruary 5, 2026February 5, 2026Shelton Springs
Shelton UptownFebruary 6, 2026February 10, 2026Shelton Uptown
Shorecrest NJanuary 10, 2026January 12, 2026Shorecrest N
Shorecrest SJanuary 8, 2026January 9, 2026Shorecrest S
Skokomish Reservation NFebruary 24, 2026Skokomish Reservation N
Skokomish Reservation SFebruary 23, 2026Skokomish Reservation S
Skokomish Valley EastFebruary 14, 2026February 14, 2026Skokomish Valley E
Skokomish Valley WestFebruary 16, 2026February 18, 2026Skokomish Valley W
Spencer LakeJanuary 23, 2026January 26, 2026Spencer Lake
Timberlakes NEJanuary 20, 2026January 20, 2026Timberlakes NE
Timberlakes NWJanuary 17, 2026January 20, 2026Timberlakes NW
Timberlakes SEJanuary 14, 2026January 16, 2026Timberlakes SE
Timberlakes SWJanuary 16, 2026January 19, 2026Timberlakes SW