Need vs Speed

Posted on: December 1st, 2017 No Comments

With the ease and availability of online streaming becoming increasingly popular, the speed at which your household connects may need to be revisited. For example, the number of Netflix subscribers increased from 26 million in 2012 to 109 million in 2017.

Some simple math can help you choose the ideal broadband speed for your household. Below are a few examples of data speeds.

HD video stream = 5Mbps download
ULTRA HD 4K video = 25Mbps download
Xbox One = 25 Mbps download minimum
YouTube = varies

When streaming YouTube videos, the total video will be downloaded at the maximum available bandwidth until the entire video has been downloaded. As a result, your connection can be taxed by the YouTube content depending on its size, quality, and length. The same principle applies when watching most other video content online.

Gaming systems are becoming more dependent on your broadband connection download and upload speeds. HCC recommends a hardwired connection of at least 25/3 Mbps per Xbox One or PS4 gaming system.

For non-gamers a good scale to use is that you should have 10Mbps per user, depending on how each person uses the internet. So if you’re thinking about adding some new tech gear this holiday season, give us a call at 360.898.2481. Our knowledgeable representatives will help you figure out if you already have enough speed or if it’s time to consider an upgrade.

Connect Cushman Announcement

Posted on: November 6th, 2017 No Comments

Hood Canal Communications is pleased to announce that they received a $2.3 million Community Connect Grant from the USDA’s Rural Utility Service Telecommunications program.  The grant is to extend broadband service to residents and business in the upper Lake Cushman area.  The Fiber to the Home project will bring high speed internet service to homes and businesses that do not currently have access to broadband service.

See the company press release for additional information.


November Employee Spotlight

Posted on: November 3rd, 2017 No Comments

Join HCC in congratulating their two November Employees of the Month Dustin Crawford and Cara Treadwell!  Continue reading below to see why they are being recognized by their peers.

Dustin is amazing to work with!  He’s always willing to help out no matter how busy he already is.  His terrific attitude is greatly appreciated by his co-workers and customers alike.  He goes above and beyond the call of duty.

In just four months, Cara has proven to be a huge asset to her department and others.  She is willing to help out in a pinch with whatever needs to get done.  Welcome aboard and way to jump right in!

November Giving

Posted on: November 3rd, 2017 No Comments

November is your chance to join HCC in supporting Mason County kids with two different campaigns- SHS Food Pantry Drive and Warm Hands Project!


For the second year in a row local businesses are rallying around the High Climbers to help stamp out hunger.  The Shelton High School Library hosts a food bank for students in need of emergency food and supplies.   During November, HCC, OCCU, Columbia Bank, and Heritage Bank are collecting donations for the food bank.  The request is for single serving and microwavable items that are easy to grab and eat on the go.  Drop off your donations at any of Mason County locations of the participating businesses.  A list of requested items is below:

• Ravioli • Healthy Soups • Granola Bars • Fruit Cups • Mac & Cheese • Popcorn • Fruit Snacks • Tuna • Ramen • Oatmeal • Pudding • Apple Sauce • Juice Boxes • Hot Chocolate


Hundreds of Mason County children will be able to enjoy warm hands and heads during our cold winter months this year thanks to the seventeenth annual “WARM HANDS” project sponsored this year by Kristmas Town Kiwanis.

WARM HANDS is the collection of new mittens, gloves, and hats for Mason County elementary school children. The items are collected during the entire month of November and then delivered to elementary schools throughout Mason County the first week of December.

The need for such clothing is high in our county and this is an easy way for all members of our community to help our kids stay warm and safe.

The goal this year is to raise 1200 sets of hats and mittens!

New hats, gloves, and mittens may be dropped off at the following participating businesses:

  • Olsen’s Furniture
  • Mariano’s Fine Jewelry
  • Peninsula Credit Union-Shelton and Belfair branches
  • Berkshire Hathaway; Bakala-State Farm
  • Hood Canal Communications – Shelton and Union offices
  • The Shopper
  • Tupper’s Floor Coverings and Interiors
  • Maple Glen Senior Living
  • Annie’s Quilt Shoppe
  • Shelton-Mason County Chamber of Commerce

For more information please contact Michelle Corral at (360) 561-7998.

Office Closures in November

Posted on: November 3rd, 2017 No Comments

Our offices will be closed on Friday, November 10 and Saturday, November 11 in honor of Veterans Day. This national holiday pays tribute to all American Veterans for their service to our country. Be sure to thank a Veteran on this very special day!

Our offices will be closed on Thursday, November 23, in celebration of Thanksgiving Day.  Also, the Shelton office will be closed on Friday, November 24.  Enjoy your time with your loved ones this Turkey day and if you need after hours support please call 360.898.2481.

October Employee Spotlight

Posted on: October 6th, 2017 No Comments

Congrats to John Oblizalo!  In October, he’s celebrating 30 years at Hood Canal Communications and he’s also the Employee of the Month!  Find out why he’s being recognized by his peers below.

John has recently been a lifesaver for technical support.  He recently helped resolve an issue and get the customer back up and running super fast.  There were problems with the service order and the equipment serial number but John got it all squared away.  Jeannie in tech support says he never gives her a hard time and responds with a “Yes ma’am” whenever she asks for help!  Keep up the good work John!

Office Closure Notifications

Posted on: September 1st, 2017 No Comments


The end of summer is fast approaching, and Labor Day rings in the new school year.  Our offices will be closed on Labor Day, Monday, September 4.  For after-hours assistance please call 360-898-2481.

September Employee Spotlight

Posted on: September 1st, 2017 No Comments

Hip, hip, hooray!  Congratulations are in order for our September Employees of the Month Will Crossen and Katie Peach.  Continuing reading below to find out why they are being recognized by their co-workers and which five employees are celebrating HCC-iversaries this month.

In just six months, Katie has already proved to be an invaluable part of the customer service team.  She recently handled 911 database updates and number porting while a co-worker was out of the office.  Don’t let her quiet disposition fool you- she’s very knowledgeable, helpful and has a wicked sense of humor!

Will brings his smile and sense of humor to each day!  He’s always willing to lend a helping hand.  Recently he took the time to create an outline of the steps required for getting a CDL.  This will streamline the process for future employees.  He’s also the official construction crew photographer.

Congratulations to the following employees celebrating work anniversaries in September- Robert Von Stein (25 years), Brooke Ogg (8 years), Vanessa Nelson (4 years), John Vaughn (2 years), and Dan Dahl (1 year).  Happy HCC-iversary!

Fall Sun Outages

Posted on: August 31st, 2017 No Comments

What are sun outages and how do they affect HCC cable customers? In both the spring and fall, the sun passes behind certain communications satellites once per day.  During this time, the energy from the sun will overpower the signal from the satellite, causing loss of signal, tiling and no reception at all on several channels. This can last 2 to 3 weeks and causes channels to go black for a brief period of time.  Initially, outages will be gradual and slight, and can last 15-20 minutes at peak times.  On your television you may see the error messages, “one moment please, this channel will be available shortly,” error code SOAOO, or “no signal” during the time of an outage. Unfortunately, there is nothing that we can do to prevent sun outages from occurring.  All cable and satellite companies are affected by this semi-annual occurrence.  We apologize for this programming interruption.

Watch the brief video below, from another cable operator, that explains sun outages simply.


Customer Appreciation BBQ

Posted on: August 29th, 2017 No Comments

Join us on Friday, September 8 for our annual Customer Appreciation BBQ.  Come to our Union office at 300 E Dalby Rd from 11 am to 2 pm for food, fun, and prizes!

Meet the HCC Fiber family- GIGFoot, Meg, and Lil’ BIT while enjoying some of their favorite treats like hot dogs, chips, kettle corn, soda, and more.

Visit with your favorite HCC employees and grab a goody bag filled with swag from HCC and various cable networks.  Play a few interactive games to win even more.  The ever popular scratch tickets are back this year.  Play for your chance to win awesome prizes like a Google Home, Beats Solo 2 Wireless, Fire TV Stick, Kindle Fire, $50 Gift Card, and more.

Designed & Produced by:

 Pivot Group marketing agency